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Navigating Social Media During Holidays and Global Events: A Guide for Brands

Categories: 
Author
Allison Andres
Published
November 13, 2024

As social media marketers, we’re no stranger to fine lines. One such fine line that brands must walk on social media is whether to comment on certain holidays, days of observance, and current events. While some instances call for a thoughtful response, others may require restraint. 

In this blog post, we’re giving you a handy-dandy guide (you’re welcome!) to know when and how to address these cultural moments on your social media. 

Handling Planned Holidays and Remembrance Days

Knowing Which Holidays to Participate In

“Less is more” is a cliche worth repeating here. You don’t need to post about every holiday under the sun. Seriously, unless you’re running a niche cat meme account (or you’re legitimately a pet company), your audience probably doesn’t need a post for National Cat Day. 

Instead, focus on the holidays that resonate with your audience and align with your brand values.

  • Know Your Audience: Understand which holidays matter to your followers. A fitness brand may want to highlight National Fitness Day, while a skincare line could shine during National Self-Care Day. Targeting your content is key.
  • Brand Alignment: Ensure the holiday connects with your mission. For instance, if you’re a sustainable brand, Earth Day is your Super Bowl. If not, maybe sit this one out and spare your followers the eye-roll.
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A post shared by EVERLANE (@everlane)

  • Don’t Overwhelm: Posting for every holiday can lead to a diluted message–especially when every other brand is also posting on the same days. Focus on a select few that provide the most engagement opportunities. You can save your energy for the holidays that really count.

Posting Authentically and Creatively

Once you’ve nailed down which holidays to focus on, let’s talk about how to make those posts sing.

  • Tell a Story: Connect the holiday to your brand mission through storytelling. For example, if you’re a pet brand or a rescue organization, share heartwarming rescue stories on National Pet Day. Everyone loves a feel-good tale, and it makes your brand memorable.
  • Engage Your Audience: Encourage user-generated content. A travel brand could invite followers to share their favorite vacation spots for National Travel Day. It’s like throwing a mini vacation party on social media—who doesn’t want that?
  • Creative Campaigns: Think outside the box! Run themed promotions, contests, or events that invite participation. For example, on Halloween, you could host a costume contest where users post their best dressed-up pets.
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A post shared by SoulMate (@soulmatepetfood)

Handling Somber Days and Remembrance Holidays

When it comes to posting about somber holidays or remembrance days, here are some tips to tread lightly:

  • Respectful Tone: Acknowledge the significance of the day with a somber and empathetic tone.
  • Supportive Messaging: If it makes sense–let us say that again–if it makes sense, share how your brand contributes to the cause or offers support. This isn’t the time for a flashy sale; it’s about genuine care and solidarity.

Key Holidays and Their Tonal Guidelines

Here are some of the most common holidays and special occasions throughout the year. Once again, choose sparingly and wisely which days to post about! Pick ones that truly matter to your audience, and find a way to connect it back to the mission of your brand.

MonthHolidayTone and Tips
JanuaryMartin Luther King Jr. DayInspirational; focus on community service and social justice initiatives.
FebruaryLunar New YearJoyful and celebratory; share traditions and encourage community engagement.
MarchInternational Women’s DayEmpowering; showcase female leaders within your organization and support women’s initiatives.
MarchHoliColorful and festive; engage with vibrant imagery and share the significance of the festival of colors.
AprilEarth DayInspirational; highlight sustainability efforts and community initiatives.
AprilPassoverRespectful; acknowledge the significance and share educational content about the holiday.
AprilEid al-FitrJoyful and celebratory; share greetings and highlight community events.
MayMemorial DaySomber and respectful; honor veterans and those who served with meaningful content.
MayAsian American and Pacific Islander Heritage MonthCelebratory; showcase diverse stories and contributions of AAPI communities.
JuneJuneteenthEducational; share resources and stories about black history and culture.
JunePride MonthCelebratory and supportive; promote LGBTQ+ initiatives and share stories of advocacy.
JulyIndependence DayPatriotic and community-focused; showcase local events or initiatives that celebrate freedom and unity.
September9/11 Remembrance DaySomber and respectful; honor the memories of those lost with a message of unity.
SeptemberRosh HashanahReflective and respectful; acknowledge the Jewish New Year with messages of hope.
SeptemberYom KippurSomber; share messages of reflection and atonement in a respectful tone.
OctoberDiwaliJoyful and colorful; highlight the significance of the festival of lights and promote inclusivity.
NovemberThanksgivingGrateful and warm; share messages of thanks and community support, perhaps highlighting local charities.
NovemberNative American Heritage MonthEducational; share stories and contributions of Native American communities.
DecemberChristmasJoyful and festive; promote community involvement and giving back during the holiday season.
DecemberHanukkahCelebratory; share educational content about traditions and promote community togetherness.
DecemberKwanzaaCelebratory; highlight the principles of Kwanzaa and promote cultural heritage.

Pro Tip: We love checking Sean’s Cultural Moments Encyclopedia to see all (and we mean ALL) the holidays and events that might be relevant to our audience as we’re brainstorming content ideas.

Handling Unexpected Global, National, or Local Events and Disasters

Identifying Relevant Events

For brands operating on a global scale, staying informed about current events is vital. Here’s how to determine if an event relates to your brand:

  • Monitor News: Keep an eye on local and global news, especially events occurring in regions where you operate. If there’s a natural disaster in an area you serve, you should be aware of it.
  • Understand Impact: Assess how the event affects your audience. If you’re a local business, consider how community events or disasters impact your customers. 

Should Brands Comment or Stay Silent?

Deciding whether to comment on global events can be tricky. Here are some guidelines:

  • Sensitivity is Key: If the event is severe, such as a natural disaster, it may be appropriate to pause promotional content and acknowledge the situation. A simple “We’re thinking of those affected” can go a long way.
  • Show Support: If your brand can offer support, share resources or ways for your audience to help. Authenticity is crucial here; avoid tokenism. For example, if a community is impacted by a disaster, share information on how your brand is contributing to relief efforts and how your audience can do the same.
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A post shared by 400H Apartments (@live400h)

Examples of Good and Bad Brand Responses

Good Examples:

  • Airbnb responded to the COVID-19 pandemic by highlighting its cleaning protocols and offering resources for hosts. They provided support for displaced individuals, showcasing their commitment to the community. 
  • Ben & Jerry’s often takes a stand on social justice issues, using their platform to educate and advocate for change, which resonates well with their audience. 
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A post shared by Ben & Jerry's (@benandjerrys)

Not-So-Good Examples:

  • Pepsi faced backlash for its controversial ad featuring Kendall Jenner during a protest, which was perceived as trivializing serious social issues. This led to significant criticism and a quick retraction. 
  • Spirit Airlines received negative feedback for continuing to promote vacation deals amid the pandemic's peak, coming across as insensitive. Not the best time to be saying there’s “never a better time to fly.”

Navigating the waters of social media during holidays and global events requires a delicate balance of authenticity, empathy, and brand alignment. By carefully choosing when to post and how to engage, brands can foster genuine connections with their audience. Remember, building community is more valuable than making a quick sale.

Need help taking your social media to the next level? Reach out to the RANDOM team today. 

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